Customer satisfaction is important to us.
If you are not completely satisfied with your purchase, we gladly accept returns under the following conditions.
Return Eligibility
Items may be returned if:
Returned within 7 days of receiving the order.
The item is unused and unworn.
Original tags are attached.
The item is in its original condition.
The item is not damaged by the customer.
Items that have been worn, washed, altered, damaged, or have tags removed cannot be returned or refunded.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.
Exchanges
If you receive an incorrect or defective item, we will arrange a replacement at no additional cost.
To request a return or refund, please contact us before sending the item.
📧 royalzaraa@gmail.com
📞 +94 77 427 3411
